If you ignore the voice of your customers while your competition is proactively listening, guess who is getting behind?
Here is how our customer satisfaction surveys work:
Step 1:
You sign up online in just a few minutes. We offer a Free Basic Plan or a Professional Plan for USD 39/month.
Step 2:
You collect emails from your customers and then, at your convenience, import the customer emails (just copy and paste them) into your secure account (we never share the emails we receive – and yes, we also hate spam).
Step 3:
We send an email to your customers inviting them to complete our 2-minute pre-built survey evaluating their experience with your company. If the customer does not respond within 3 days, we send a follow-up email.
Step 4:
You receive a report with your results by email every quarter (you can also access your results online anytime). Your reports are shared solely with you.
Select from two plans - you can switch plans online anytime.
FREE PLAN
No cost
PROFESSIONAL PLAN
USD 39.00 per month
Contains fewer features than the Professional Plan. Recommended for businesses that want to obtain a sample of their customer experiences at no cost.
Recommended for businesses who want to maximize customer insights and monitor their competitive position. The subscription is USD39.00per month. You may easily cancel it online anytime.
What do your customers see when taking the survey?
Your company name only.
Your company logo (you will submit it online) along with your company name. This conveys a professional image for your company.
What questions are customers asked?
Standard questionnaire only - you cannot ask any specific questions to your customers.
Standard questionnaire plus up to 3 customized open questions that you create.
Sweepstakes to respondents?
No.
Yes. Survey respondents may enter for a chance to win a $100 gift card. You communicate to customers that you care strongly about their opinions.
Response rates from customers?
Estimated at 5% to 15%.
Estimated at 15% to 25%.
What information is presented in the reports?
Only your results with no benchmark comparisons.
Your results plus comparison to benchmarks in the same business segment and area; i.e. we rank your results with similar companies when possible, so you can assess your competitive positionand track it over time.
How many email invitations may I submit each month?
Maximum of 100 per month (average of 4 per day).
Maximum of 5,000 customer emails/month (~200/day); you can invite virtually every customer.
Payment methods and special pricing:
* We accept all major credit cards through Pay Pal, our secure payment processor.If you prefer to be invoiced yearly, please contact us. The Professional Plan is $449 per year.
* Special pricing is available for creating 10 or more accounts in the Professional Plan - please contact us.
